Please refer to our user terms and conditions for the standard policy on return and refund. Generally, change of mind is not allowed when purchasing product. Seven days (7days) standard policy applies when returning defective or wrong delivery items upon receipt. If an item is received with visible factory defects or if an item delivered is not the correct item originally ordered, customers must immediately take a photo of the said item and write a request for return detailing the reason why it should be accepted. The said request should be emailed directly at [email protected]. Please specify your orders reference no. and the date you received the item/product. Customers can expect a reply within 48 hours after the email has been sent. If you don’t receive an email from us within 48 hours, you may send us a message through our customer service chat.